Privacy
Policy.

The information we collect will depend on how you interact with us and the services you use. This may include:

• Your name, email address, telephone number and contact details
• Your date of birth or other identifying information where relevant
• Booking and appointment information
• Billing, payment and transaction information
• Information submitted through enquiry, booking or contact forms
• Information about family circumstances, relationships, parenting arrangements or separation
• Information relevant to counselling, mediation or parenting coordination services
• Health information and other sensitive information reasonably required to provide our services
• Correspondence, notes and records relating to services provided to you
• Information relating to another parent, partner, family member or child where relevant
• Website usage, browser, device and technical information
• Any other information you voluntarily provide to us

We aim to collect only the information reasonably necessary for our business activities and the services we provide.

Some services provided by True Path Parenting may involve the collection of sensitive information, including health information and information about personal or family circumstances.

Where required, we will seek your consent before collecting sensitive information unless collection is otherwise permitted or required by law.

We recognise the particularly sensitive nature of information discussed during counselling, mediation, parenting coordination and related services and take reasonable steps to protect its confidentiality.

We may collect personal information:

• Directly from you
• Through our website
• Through online enquiry or booking forms
• When you contact us by telephone, email or social media
• During consultations, counselling sessions, mediation or parenting coordination
• Through payment and booking platforms
• From another person involved in a matter where appropriate
• From professional advisers or other third parties where authorised or permitted by law
• Through cookies, analytics tools and similar website technologies

Where practical, we will collect personal information directly from you.

We may collect, use and hold personal information for purposes including:

• Responding to enquiries
• Assessing which service may be appropriate for you
• Scheduling and managing appointments
• Providing counselling, mediation, parenting coordination and related services
• Communicating with you about appointments or services
• Processing payments
• Maintaining professional and administrative records
• Managing our relationship with you
• Providing resources or information you request
• Improving our services and website
• Managing complaints or disputes
• Meeting professional, insurance, regulatory or legal obligations
• Protecting the safety and wellbeing of clients and others where permitted or required by law

We will not generally use your personal information for an unrelated purpose without your consent unless permitted or required by law.

Information shared with True Path Parenting is treated confidentially. However, confidentiality may be subject to legal and professional limitations.

There may be circumstances in which information can or must be disclosed, including where:

• You have consented to the disclosure
• Disclosure is required or authorised by law
• We receive a valid court order, subpoena or other lawful requirement
• There is a serious threat to the life, health or safety of an individual or to public health or safety and disclosure is permitted by law
• Disclosure is otherwise permitted under applicable privacy legislation

Specific confidentiality terms relating to counselling, mediation or parenting coordination may also be explained in relevant service agreements, consent forms or at the commencement of services.

Our work may involve information concerning children and other members of a family. We take additional care when handling information about children.

We will only collect, use or disclose such information where reasonably necessary for the services being provided or where otherwise authorised or required by law.

The fact that one person provides information about another person does not necessarily mean that information will be disclosed to all parties involved in a matter.

We may disclose personal information to trusted third parties where reasonably necessary to operate our business or provide our services.

• Appointment and practice management platforms
• Payment processors
• Website hosting and technology providers
• Cloud storage and software providers
• Email and communication platforms
• Accountants, insurers, lawyers and professional advisers
• Contractors or service providers assisting True Path Parenting
• Other professionals involved in your care or matter, where authorised or permitted
• Government authorities, courts, regulators or law enforcement bodies where required or authorised by law

We do not sell your personal information.

Where you make a payment through our website or a third-party booking platform, your payment may be processed by an external payment provider.

True Path Parenting may not directly receive or store your complete credit or debit card details. Payment providers handle payment information in accordance with their own privacy and security practices.

Our website may use cookies and similar technologies to help the website operate, understand how visitors use the site and improve the user experience.

Information collected may include:

• IP address
• Browser and device type
• Pages visited
• Date and time of access
• Referring website
• General website interaction information

You can generally control or disable cookies through your browser settings, although doing so may affect some website functionality.

If you choose to subscribe to updates, resources or other marketing communications, we may use your contact details to send these communications to you.

You can unsubscribe at any time using the unsubscribe option provided in the communication or by contacting us.

We will not add you to general marketing communications simply because you have attended a counselling, mediation or parenting coordination session unless we have an appropriate basis for doing so.

True Path Parenting takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These steps may include appropriate physical, administrative and technological safeguards. Personal information may be stored electronically, physically or through reputable third-party service providers.

No method of electronic transmission or storage can be guaranteed to be completely secure. If we become aware of a data breach, we will assess and respond to it in accordance with applicable legal requirements.

Some technology, cloud, booking, payment, email or analytics providers used by True Path Parenting may store or process information outside Australia.

Where overseas disclosure occurs, we will take reasonable steps where required to ensure personal information is handled appropriately and in accordance with applicable privacy obligations.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, professional, insurance and record-keeping obligations.

When information is no longer required to be retained, we will take reasonable steps to securely destroy or de-identify it where appropriate.

You may request access to personal information we hold about you.

In some circumstances, access may be limited or refused where permitted by law. Where we cannot provide access, we will explain the reason where required.

We take reasonable steps to ensure the personal information we hold is accurate, current and complete.

If you believe information we hold about you is incorrect or out of date, please contact us and request that it be corrected.

Our website may contain links to third-party websites, booking platforms or other external services.

True Path Parenting is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third-party website or platform before providing personal information.

If you have a question or concern about how your personal information has been handled, please contact True Path Parenting in the first instance.

We will take reasonable steps to investigate and respond to your concern. If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time to reflect changes to our services, practices, technology or legal obligations.

The latest version will be published on our website with the date it was last updated.